Experience the luxury of a Dreamify mattress every single night. We want you to feel it for yourself—completely risk-free. Our unmatched 365-night trial starts the day your mattress arrives. If you don’t experience your best year of sleep, return it for a full refund, no questions asked. For more details on our trial policy, check our full terms below. 

Order Cancellation

You can cancel your order at any time before it is processed. Once an order is processed, it will fall under the standard return policy.

Returns

You can return any of your purchased items for a full refund, minus shipping or pickup fees if applicable, state recycling fees and/or promotional value, as per the specific return policies for each product.

Refunds will be issued to your original payment method. If you used a discount or offer code, the value of that code will not be refunded if any or all items are returned.

Please refer to the full return terms below.

• Returns Terms

Unopened mattresses can always be returned within 30 days of delivery for free.

Please note that it can take 30 days or more to adjust to a new mattress. This is why opened mattresses can be returned between 30 and 365 days after delivery. 

Mattresses should be in good condition and eligible for donation.

The mattress must have been used properly, with a suitable base or foundation. Damage caused by improper setup (e.g., mold due to storage in humid conditions) voids return eligibility.

If the mattress remains unopened for more than 90 days after delivery, it is considered improperly stored and is ineligible for returns or warranty claims.

All required documentation for your return must be submitted within 30 days of your request.

Products shipped outside the contiguous U.S. are not eligible for return.

Mattresses purchased as clearance items or as part of promotional bundles including free items are not eligible for returns.

• Returns Process

To initiate a return, please contact our Customer Service team via our contact form or by phone at +1 (888) 823-2597. We will work with you to find a local donation center. Once your mattress is picked up, you’ll receive a full refund, less the value of any offer codes.

• Initiate Your Return

A member of our Dreamily support team is ready to help you through every step of the way. Please contact us through our contact form or by phone at +1 (888) 823-2597. Available 24/7.

• Promotional Items with Mattress Purchase

Mattresses purchased as clearance items or as part of promotional bundles including free items are not eligible for returns, refunds or exchange. These mattresses remain covered under our standard 10-Year Warranty Policy. Please note that free promotional items are not covered by any warranty.

10-Year Warranty Policy

At Dreamify Mattress, we are committed to the quality and durability of our products. That is why each Dreamify Mattress comes with a 10-Year Limited Warranty, providing protection against manufacturing defects and material or workmanship issues for the first decade of ownership by the original buyer. This warranty applies to all Dreamify mattresses. Please note that free promotional items are not covered by any warranty. 

• Eligibility

This warranty is available exclusively to the original owner, defined as the individual who purchased the mattress directly from Dreamify Mattress or an authorized retailer. Proof of purchase is required to validate warranty claims. If the mattress is transferred or resold, the warranty is voided. Subsequent owners accept the mattress in its existing condition, sold "as-is" and "with all faults."

• Covered Issues

This warranty is valid for Dreamify Mattresses purchased directly or from an authorized retailer, covering the following defects within the warranty period:

• Indentations: Permanent depressions exceeding 1.5 inches that are not the result of using an inappropriate or unsupportive bed base or frame. A suitable foundation, adjustable base, or frame must continuously support the mattress.
• Foam Damage: Splits, cracks, or other deterioration of the foam under regular use and proper care.
• Cover Defects: Flaws in stitching or assembly of the mattress cover.

Repaired or replaced mattresses will continue to be covered for the remainder of the original 10-year period.

• Exclusions

This warranty does not cover:

• Mattresses with removed, damaged, or tampered covers.
• Damage caused by misuse, neglect, or accidents, including the use of an improper base or frame.
• Gradual changes in foam softness that do not impact structural integrity.
• Personal comfort preferences or dissatisfaction with firmness levels.
• Physical damage such as burns, tears, stains, liquid exposure, or discoloration.
• Mattresses sold as "used," "preconditioned," "as-is," or similar terms, except as required by law.
• Shipping costs for replacements to locations outside the contiguous United States, Alaska, or Hawaii.

 

• Warranty Process

If your mattress is determined to be defective within 10 years, Dreamify will repair, re-cover, or replace it free of charge. Dreamify reserves sole discretion to determine whether a mattress qualifies for repair or replacement.

A transportation fee of $100 each way may apply but will be waived if the defect is confirmed.

• Customer Responsibilities

To maintain warranty eligibility:

• Use the mattress with a compatible foundation or bed frame designed to support its weight and that of its users.
• Keep proof of purchase to verify ownership.
• Provide the mattress or its cover for inspection, if requested.
• Filing a Warranty Claim

To submit a claim, contact our Warranty Team by email at support@dreamify-mattress.com with the following:

• Proof of purchase and original ownership
• A description of the issue, including photos if applicable.

 

• Limitations and Disclaimers

This warranty provides specific legal rights and may vary based on your state or jurisdiction.

The 10-Year Limited Warranty is valid only while Dreamify is actively operating. In the event that the company ceases operations, warranty coverage may no longer be available.

To the extent permitted by law, this warranty replaces all other warranties, express or implied, including merchantability or fitness for a specific purpose.

Dreamify Mattress's liability is limited to repairing, replacing, or refunding the original purchase price.

Dreamify Mattress is not responsible for indirect or consequential damages, such as lost use or replacement costs.

Note: Some states do not allow exclusions or limitations on implied warranties or incidental damages, so these exclusions may not apply to you.

Arbitration Agreement

Any disputes shall be resolved through binding arbitration under the American Arbitration Association (AAA) in Las Vegas, NV, in accordance with the Federal Arbitration Act. Both parties are responsible for their own costs, and arbitration decisions are final.

Customers may opt out of arbitration within 30 days of purchase by providing written notice to Dreamify. By agreeing to arbitration, the customer waives the right to participate in class-action lawsuits or class-wide arbitration.

Governing Law & Enforceability

These terms are governed by the laws of Nevada and applicable federal regulations. If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Warrantor Information

Dreamify USA LLC, dba Dreamify Mattress

5852 S Durango Dr, Suite 105, Las Vegas, NV 89113

Customer Support: You can contact our Customer Support by email via support@dreamify-mattress.com , by phone +1 (888) 823-2597 - Available 24/7 or via our Contact Form Contact – Dreamify